Managed Services Advantage
Reliable & Advanced Managed Services System
1. Future Scalability and Growth:
Our managed services are adaptable and made to grow with your company’s evolving requirements, facilitating seamless expansion and integration. As a result, managed services are typically scalable, which makes expansion simple.
2. Improved Compliance:
Through our managed services, our staff guarantees adherence to industry rules. By doing this, the emphasis is shifted to upholding the strictest security and legal requirements. It further shields your company from potential dangers.
3. Structured Implementation:
Work with our team to deliver managed services in an effective and expert manner. We guarantee a seamless implementation with less interference with your business activities. Support for managed services must be continuous. For a seamless and effective experience, it reduces your downtime and increases production.
4. Accelerated Operational Efficiency:
Our goal is to offer IT-managed services that put an emphasis on making the best use of available resources in order to increase operational effectiveness. This guarantees that your team balances current operational activities without difficulty while concentrating on key company initiatives and plans.
5. Professional Monitoring:
Seek assistance from our knowledgeable and trained staff of experts to accurately and competently manage your IT infrastructure, ensuring peak performance and dependability. Our managed services guarantee continuous business uptime by providing round-the-clock monitoring to identify and address problems before they have an operational impact.
Meraki Managed Services
Utilise cloud-managed IT services to transform your company and open new revenue opportunities. Businesses are adopting subscription-based models with the changing IT landscape because it allows them to concentrate on their core competencies. You may establish yourself as the go-to supplier for managed IT services with Meraki by:
- Supplying a variety of managed solutions, suited to your clients’ needs, ranging from SD-WAN to enterprise Wi-Fi
- Making effective use of the customised MSP dashboard to oversee each client organisation
- Utilising automated firmware updates and remote troubleshooting to deliver services seamlessly and without requiring on-site visits
- Using Meraki APIs to broaden your offerings and provide your clients’ networks more value
- utilising escalation procedures and 24-hour help to quickly resolve complicated situations. With Meraki, take your business to new heights and join the revolution
Security Managed Services
In today's constantly evolving digital economy, using simple security measures to safeguard your network and data is no longer sufficient.
- Our professionals help you identify and neutralise risks before they cause havoc for your organisation, given the constantly changing environment of threats
- Managed Security Services fills that need. Our solution provides actionable intelligence to strengthen your defences, going beyond standard security monitoring and warnings. We ensure regulatory compliance while safeguarding your data and users with uniform policies and advanced controls. Our 24-hour surveillance provides real-time protection against a wide range of threats, including malware, attacks, and Internet-based vulnerabilities that could harm your valuable assets
- We deliver dependable and efficient event management through our sophisticated monitoring, detection, and alerting features, allowing you to respond swiftly to problems
Software Lifecycle Management
A software lifecycle management (SLM) solution takes care of software efficiency. We help you make maximum use of it at all phases, from retirement to selection with:
- Strong security safeguards against invasions and threats
- Easy Deployment and integration run smoothly
- Continuous assistance and stability-related updates
- Planning for a seamless transition between end-of-life (EOL) and support (EOS)
- Manage and document detailed records for troubleshooting and training
- Optimise and adjust for optimal results
Service Desk
Our all-inclusive service desk solution provides smooth IT support. Additionally, we offer essential services like:
- A variety of troubleshooting techniques, including onsite support, automation, and remote help, to ascertain prompt resolution of user problems and compliance
- Reliable technology and best practices, like automation tools for production and efficiency
- Regular surveys of users and clients enable us to get timely input for quick implementations
- End-to-end support for all IT devices, such as desktops, laptops, printers, AV devices, and mobile devices, our staff makes sure that the service desk is smoothly organised
End-User Support Services
We at Proactive understand the importance of having prompt end-user support. Therefore, our team provides services that help you align well with the client's needs and offers:
- The correct strategy to provide effective support
- Constant assistance to maximise output
- Affordable solutions that don’t sacrifice quality
- Provides more than 20 years of experience to properly handle situations
- Adaptable solutions for your company
IT Asset Management
Get 360° visibility into the lifecycle of your IT assets with our IT asset management services. Here is a list of a few things that we cover:
- Data availability management, multi-brand hardware maintenance, and storage infrastructure management
- Tailored IT support solutions provide the best possible standards
- Asset management function that is automated, policy-driven, and centralised
- The best tools available for online tech assistance, device upkeep, and software updates are offered by our pros
- Safe procedures and creative tech-supporting ideas
- Continuous observation, certified technical know-how, and round-the-clock assistance
- Hardware and software assets are optimised by asset management services
- Proactive monitoring, troubleshooting, and administration around the clock
Data Center Managed Services
Our proactive experts provide excellently managed services for your data center. Furthermore, we offer customised solutions to satisfy your demands with:
- Maximum significance to ideal energy efficiency, optimum uptime, and smooth scalability
- Access to comprehensive expertise and operational assistance across multiple portfolios
- Constant, safe, long-lasting, and optimised performance
- Manage crucial infrastructure elements, servers, operating systems, storage, databases, networks, and security devices
- Integrated data center solutions and support services provide you with peace of mind in a secure setting
- Efficient management and continuous uptime are guaranteed by proactive monitoring and thorough troubleshooting
Network Monitoring and Management
Experience seamless network and security management with our comprehensive services. Our experts ensure that you are given:
- High availability of services to enhance performance and productivity
- Continuous operation and upkeep of your network and security infrastructure
- Resource empowerment to resolve technical problems independently and adhere to defined SLAs
- Network services at various support levels, tailored to your business requirements
- Complete view of services through our onsite/offsite support services programs
- On-site SMEs and 24/7 monitoring for prompt resolution of network issues
- A hybrid delivery model offering the right mix of resources and cost optimisation